Cleaners Swiss Cottage is fully committed to providing a healthy and safe working environment for all employees, clients, visitors, and members of the public who may be affected by our professional cleaning activities. This policy sets out our approach to managing health and safety risks and promoting safe systems of work across all properties we clean.
We recognise our responsibility to comply with relevant health and safety legislation and industry best practice. Our aim is to prevent accidents, injuries, work-related ill health, and damage to property or the environment arising from our cleaning operations. We will provide appropriate resources, information, training, and supervision to ensure work is carried out safely and to a consistently high standard.
The management of Cleaners Swiss Cottage has overall responsibility for implementing, monitoring, and reviewing this Health and Safety Policy. Managers and supervisors are responsible for ensuring that safe working procedures are followed, that cleaning staff are trained and competent, and that suitable equipment and products are available and maintained in a safe condition.
Every employee and contractor has a duty to take reasonable care of their own health and safety and that of others who may be affected by their actions. Staff must follow instructions, use equipment and cleaning chemicals correctly, report hazards or incidents promptly, and cooperate fully with any training or safety measures provided.
Cleaners Swiss Cottage will carry out risk assessments for tasks routinely undertaken by cleaning staff in domestic and commercial premises. We will identify significant hazards, evaluate the risks, and implement control measures to reduce those risks as far as reasonably practicable. Findings from risk assessments will be communicated to all relevant staff.
Safe systems of work will be developed for activities such as general cleaning, deep cleaning, carpet and upholstery cleaning, window cleaning within safe reach, and the handling of waste. Where site-specific risks are identified, additional measures will be put in place and staff will receive instructions tailored to the particular property or environment.
Cleaning chemicals and products will be selected with regard to both effectiveness and safety. We will obtain and maintain safety data sheets for chemicals used, and undertake assessments in line with control of substances hazardous to health requirements. Where possible, low-hazard or environmentally considerate products will be chosen.
Staff will be trained in the safe handling, dilution, application, storage, and disposal of cleaning chemicals. All containers must be clearly labelled and never decanted into unmarked bottles. Chemicals will be stored securely, away from children, pets, food, and sources of heat, and never mixed unless specifically instructed by the manufacturer.
All equipment used by Cleaners Swiss Cottage, including vacuum cleaners, floor machines, steam cleaners, and other tools, will be maintained in good working order and inspected regularly. Faulty or damaged equipment must be removed from service immediately and reported to management.
Staff will receive training and instructions in the correct use of each machine, including safe connection to electrical supplies, cable management to avoid trips, and appropriate cleaning methods for different surfaces. Equipment must not be used for purposes other than those intended or modified without authorisation.
Where hazards cannot be adequately controlled by other means, Cleaners Swiss Cottage will provide suitable personal protective equipment such as gloves, masks, eye protection, aprons, and non-slip footwear. Staff must use the personal protective equipment provided, keep it in good condition, and report any loss or damage.
Personal protective equipment will be selected based on risk assessments and manufacturer guidance for cleaning chemicals and procedures. Reusable items will be cleaned and stored correctly, and disposable items will be disposed of safely and hygienically.
Many cleaning tasks involve lifting, carrying, pushing, or pulling loads such as equipment, waste bags, and containers. To reduce the risk of injury, we will provide manual handling training, encourage the use of trolleys or other aids where practical, and avoid unnecessary lifting.
Staff will be instructed to use good posture, avoid twisting while lifting, divide loads into smaller units where possible, and request assistance with heavy or awkward items. We will promote working techniques that minimise repetitive strain, including rotating tasks when possible.
We recognise that wet floors, trailing cables, and cluttered walkways are significant causes of accidents in cleaning environments. Cleaners Swiss Cottage will adopt procedures to minimise these risks, including the use of appropriate signage when floors are wet, careful cable management, and prompt removal of waste and spillages.
Staff will be trained to assess floor conditions, choose suitable cleaning methods and products for different surfaces, and wear appropriate footwear to maintain good grip. Where work at low levels is required, suitable equipment such as stable step stools will be used instead of standing on furniture or improvised platforms.
When working in client homes or business premises, our staff will respect the property and follow any reasonable safety instructions given by the client, provided they do not conflict with this policy or legal requirements. Staff will remain aware of other occupants, visitors, and pets, and take care to prevent access to cleaning chemicals and equipment by unauthorised persons.
We will encourage clear communication with clients about any hazards identified on site, such as damaged flooring, loose carpets, or restricted access areas, and agree practical solutions to ensure that cleaning can be carried out safely.
All accidents, near misses, injuries, and dangerous occurrences must be reported as soon as possible to management. Cleaners Swiss Cottage will investigate incidents to identify root causes and implement corrective actions to prevent recurrence. Records of incidents will be kept and periodically reviewed to identify trends.
Staff will be briefed on emergency procedures relevant to the buildings in which they work, including fire evacuation arrangements, first aid provision, and how to obtain urgent assistance if required. In the event of a serious incident, the safety of people will always take priority over property or schedules.
We will provide induction training for all new employees, covering core health and safety principles, safe cleaning methods, chemical and equipment use, and incident reporting. Ongoing training and refresher sessions will be offered to ensure that skills and knowledge remain up to date.
Cleaners Swiss Cottage encourages open communication about safety concerns. Employees are invited to raise suggestions for improving health and safety practices and will be consulted on changes that affect their work. No worker will be disadvantaged for drawing attention to potential hazards or unsafe conditions.
This Health and Safety Policy will be monitored on an ongoing basis and formally reviewed at regular intervals, or sooner if there are significant changes in legislation, operations, or the nature of our cleaning services. Amendments and updates will be communicated to all staff, and any new procedures will be supported by additional training where required.
Through the effective implementation of this policy, Cleaners Swiss Cottage aims to maintain a safe, healthy, and professional cleaning service for clients while protecting the wellbeing of our staff and everyone affected by our work.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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