These Terms and Conditions set out the basis on which Cleaners Swiss Cottage provides domestic and commercial cleaning services within its service area. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions shall have the meanings set out below.
Client means any individual, business, landlord, tenant, managing agent, or organisation that requests or uses cleaning services from Cleaners Swiss Cottage.
Company means Cleaners Swiss Cottage, the provider of the cleaning services.
Services means any cleaning, housekeeping, end of tenancy cleaning, after builders cleaning, deep cleaning, carpet or upholstery cleaning, or related services provided by the Company to the Client.
Cleaner means an employee, contractor, or representative engaged by the Company to provide the Services.
Premises means the property, home, office, or other location at which the Services are to be carried out.
Agreement means the agreement between the Client and the Company incorporating these Terms and Conditions and any booking confirmation or schedule of work issued by the Company.
2.1 The Client may request Services by phone, online form, or other method made available by the Company from time to time.
2.2 All bookings are subject to availability and acceptance by the Company. A booking is not confirmed until the Company issues a confirmation specifying the date, time, type of service, and any agreed rates.
2.3 The Client must provide accurate and complete information regarding the Premises, including property type, approximate size, condition, parking arrangements, and any particular requirements or access instructions.
2.4 The Company reserves the right to amend the quoted price or decline the booking if the information provided by the Client is incomplete, misleading, or materially different from the actual condition of the Premises.
2.5 For certain services, such as end of tenancy or after builders cleaning, the Company may require a minimum number of hours or a minimum charge. This will be stated at or before the time of booking.
2.6 The Client is responsible for ensuring that someone is available to provide access to the Premises at the agreed time, or that suitable arrangements for keys and access have been made in advance with the Company.
3.1 The Client must provide safe and reasonable access to the Premises, including all areas that are to be cleaned.
3.2 The Client must ensure that electricity, running water, lighting, and basic facilities are available at the Premises for the duration of the Services. If these are not available and the Cleaner is unable to carry out the work, the visit may be treated as a late cancellation and a fee may apply.
3.3 The Client must remove valuable, fragile, or irreplaceable items from the areas to be cleaned and secure any cash, jewellery, or personal documents.
3.4 The Client must notify the Company in advance of any known risks or hazards at the Premises, including faulty equipment, unsafe surfaces, alarm systems, restricted areas, or the presence of pets that may pose a risk.
3.5 The Client shall not directly employ, engage, or offer work to any Cleaner introduced by the Company other than through the Company, for a period of 12 months after the last date the Cleaner provided Services for the Client through the Company, unless otherwise agreed in writing and subject to an agreed fee.
4.1 The Company will provide the Services with reasonable skill and care, using competent Cleaners and appropriate cleaning methods.
4.2 Unless otherwise agreed, the Company will provide all standard cleaning equipment and materials required to carry out the Services. If the Client requests specific products or eco-friendly alternatives, this may be subject to availability and an adjustment in the price.
4.3 The scope of the Services will be as described at the time of booking. Regular cleaning visits generally cover routine tasks such as dusting, vacuuming, mopping, bathroom and kitchen surfaces, and other mutually agreed tasks within the booked time.
4.4 End of tenancy, deep cleaning, and after builders services are more extensive and may require longer time. The Company may recommend a number of hours or a fixed fee based on the size and condition of the Premises.
4.5 The Company does not guarantee the removal of all stains, markings, or heavy build-up, particularly where surfaces or fabrics are permanently damaged, worn, or unsuitable for certain cleaning methods.
4.6 The Company reserves the right to refuse to clean any item or area that it reasonably believes to be unsafe, unhygienic beyond the scope of normal cleaning, contaminated with hazardous materials, or where cleaning could cause damage.
5.1 The price for the Services will be provided to the Client at or before the time of booking. Prices may be quoted per hour per Cleaner or as a fixed fee for a defined service.
5.2 All rates are subject to change. The Company will provide reasonable notice of any changes for ongoing or regular services. Price changes will not affect bookings already confirmed, unless the scope or duration of work changes by mutual agreement.
5.3 Payment terms will be confirmed at the time of booking. The Company may require payment in advance, on the day of service, or within a specified period following the service, depending on the type of Client and service.
5.4 The Company may accept payment by card, bank transfer, or other methods as communicated to the Client. Cash payments may be accepted only if explicitly agreed. The Client must ensure that any payment reference or details requested by the Company are correctly used.
5.5 If payment is not received by the due date, the Company reserves the right to charge interest on overdue sums, to suspend further services, and to take reasonable steps to recover the debt, including using third-party collection agencies.
5.6 For regular services, the Company may operate a recurring billing or standing order arrangement, subject to the Client’s consent. The Client is responsible for ensuring that sufficient funds are available.
6.1 The Client may cancel or reschedule a booking by giving notice to the Company within the time frame specified at the time of booking, typically at least 24 to 48 hours before the scheduled start time.
6.2 If the Client cancels or reschedules with less notice than the required period, the Company may charge a late cancellation fee, which may be up to the full value of the scheduled visit, to cover the Cleaner’s time and lost opportunity.
6.3 If the Cleaner arrives at the Premises at the agreed time and is unable to gain access, or if the conditions at the Premises prevent the Services from being carried out, the visit may be treated as a late cancellation and the relevant fee may apply.
6.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including illness, transport disruption, severe weather, or other operational issues. In such cases, the Company will aim to offer an alternative appointment as soon as reasonably practicable.
6.5 For end of tenancy or one-off deep cleaning services, a deposit may be required to secure the booking. If the Client cancels within a specified period before the scheduled service, the deposit may be non-refundable, as stated at the time of booking.
7.1 Any changes to the scope, duration, or timing of a booking must be requested through the Company and not directly with the Cleaner. All such changes are subject to availability and confirmation.
7.2 If, during the service, it becomes apparent that the work required is significantly more than originally agreed or will take longer than the booked time, the Company may suggest additional hours or an adjusted fee. The Client may accept or decline, but if declined, the Company will carry out as much work as reasonably possible within the original time slot.
7.3 Any additional services requested by the Client on the day may be carried out only if time allows and may incur additional charges.
8.1 The Company aims to provide a high standard of service. If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as possible, and in any event within 24 hours of completion for one-off visits, or before the next visit for regular cleaning.
8.2 The Company may, at its discretion and subject to reasonable assessment, offer to re-clean specific areas that do not meet the agreed standard, provided that the Client has allowed the Company access to inspect the work.
8.3 Any complaint should include details of the date of service, the type of service, and the specific concerns. The Company will investigate and aim to resolve complaints promptly and fairly.
9.1 The Company will maintain appropriate insurance cover for public liability and, where applicable, employer’s liability in connection with the provision of the Services.
9.2 While reasonable care is taken in the course of providing the Services, the Company’s liability for any loss or damage is limited to the reasonable cost of repair or replacement of the damaged item, subject to fair wear and tear and the condition of the item.
9.3 The Company shall not be liable for any pre-existing damage, defects, or wear, including but not limited to damage to old or poorly maintained surfaces, fragile items, or where cleaning products are used in accordance with manufacturer instructions but cause a reaction due to the condition or composition of the material.
9.4 The Company shall not be liable for indirect or consequential loss, including loss of profit, loss of enjoyment, or any cost arising from a third party, such as a landlord or letting agent, except where such liability cannot be limited by law.
9.5 The Client must report any alleged damage or loss to the Company as soon as reasonably possible and, in any event, within 24 hours of completion of the Services, providing details and supporting evidence where available.
9.6 The Company shall not be liable for failure to carry out the Services where such failure is due to circumstances beyond its reasonable control, including accidents, severe weather, transport disruption, power cuts, or failure of equipment not supplied by the Company.
10.1 The Company will comply with applicable waste and environmental regulations when providing the Services within its service area.
10.2 Standard cleaning services do not include the removal or disposal of large items of waste, furniture, white goods, construction debris, hazardous substances, clinical waste, or any items that require specialist disposal.
10.3 The Client is responsible for arranging appropriate disposal for bulky items, renovation waste, or hazardous materials. The Company may, at its discretion, assist with bagging light household waste and placing it in onsite bins, provided that adequate and lawful waste storage facilities are available.
10.4 The Company will not remove waste from the Premises in a vehicle unless specifically agreed and properly licensed to do so in compliance with waste carriage regulations. Any such arrangement may incur an additional charge and will be confirmed in advance.
10.5 The Client must ensure that bins, recycling containers, and waste storage areas are safe and reasonably accessible, and that any local rules on sorting or recycling are followed where the Client has responsibility.
11.1 The Company and its Cleaners will follow reasonable health and safety practices during the provision of the Services.
11.2 Cleaners are instructed not to lift heavy furniture or appliances, climb on unsafe surfaces, or use ladders beyond a safe working height. Work at height or involving specialist equipment may not be undertaken unless specifically agreed and risk assessed.
11.3 The Client must not request the Cleaner to carry out any task that is unsafe, unlawful, or outside the agreed scope of the Services.
12.1 The Company may collect and process personal data about the Client for the purposes of managing bookings, providing the Services, processing payments, and handling enquiries or complaints.
12.2 The Company will take reasonable steps to keep personal data secure and to use it only for legitimate business purposes in connection with the provision of cleaning services.
12.3 By making a booking, the Client consents to the Company holding and using their personal data in accordance with applicable data protection laws. The Client may request access to or correction of their personal data held by the Company.
13.1 Either party may terminate ongoing regular cleaning services by giving the period of notice specified at the time of booking, typically at least 7 to 14 days.
13.2 The Company reserves the right to terminate or suspend Service with immediate effect if the Client fails to pay sums due, behaves abusively towards Cleaners or staff, creates unsafe working conditions, or otherwise breaches these Terms and Conditions.
13.3 Upon termination, any outstanding fees for Services already provided will become immediately due and payable.
14.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, its business operations, or service offerings.
14.2 The current version of the Terms and Conditions will apply to all new bookings. For ongoing regular services, the Company will provide reasonable notice of material changes, and continued use of the Services after such notice will constitute acceptance of the updated terms.
15.1 These Terms and Conditions, and any Agreement between the Client and the Company, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter or formation.
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 These Terms and Conditions, together with any written confirmation or schedule of work issued by the Company, constitute the entire agreement between the parties and supersede any prior representations or arrangements, whether written or oral, relating to the Services.
By booking or using the Services of Cleaners Swiss Cottage, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
Make your property stunningly clean by just getting in touch with the best cleaners Swiss Cottage today.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(74)
