This Privacy Policy explains how Cleaners Swiss Cottage collects, uses, stores, and protects personal data of its customers in the Swiss Cottage area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all individuals who use our cleaning services or interact with us as customers or potential customers in the Swiss Cottage area.
Cleaners Swiss Cottage is a cleaning service provider operating in the Swiss Cottage area. In relation to the personal data of our customers, we act as a data controller. This means we decide how and why your personal data is processed when we provide our services or communicate with you.
We collect and process different types of personal data about you, depending on how you interact with us and which services you use. The personal data we may collect includes the following categories.
Identity and contact information such as your name, address, and other contact details you provide to us when you enquire about or book a service.
Service and booking information such as the date and time of your booking, the type of service requested, notes on your property relevant to carrying out the service, and any special instructions you provide.
Communication information such as records of your communications with us, including enquiries, feedback, and any complaints or queries you send to us.
Payment and transaction information such as details of the services you have purchased and the amounts paid. We do not store full payment card details where payments are processed through third party payment providers.
Technical and usage information where relevant, such as information about how you interact with our website or online booking tools, including basic log data and usage patterns. This is only collected to the extent necessary to operate and improve our online services.
We collect personal data directly from you when you contact us, request a quote, make a booking, update your details, or communicate with us in any way. We may also receive personal data from third party service providers where this is needed to complete a booking or manage payments, always in accordance with data protection laws.
We process your personal data only where we have a valid lawful basis under the UK General Data Protection Regulation. The main lawful bases we rely on are the following.
Performance of a contract. We process your personal data where it is necessary to provide our cleaning services, manage your bookings, take payment, and fulfil our obligations arising from any contract we enter into with you.
Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and these are not overridden by your rights and interests. This includes managing our relationship with you, improving our services, handling customer queries, and ensuring the security of our operations.
Legal obligations. We may process your personal data where we are required to do so by law, for example for accounting, tax, or regulatory purposes.
Consent. In some limited cases, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you may withdraw it at any time.
We use the personal data we collect for the following purposes.
To manage and deliver our cleaning services, including creating and managing bookings, sending confirmations and updates, and providing customer support.
To communicate with you about your enquiries, bookings, and any changes to our services or terms.
To manage payments, process invoices, and keep financial and accounting records.
To maintain and improve our services, including monitoring quality, training staff, and developing new services.
To protect our business, customers, and staff, including the prevention and detection of fraud or misuse of our services.
To comply with our legal and regulatory obligations.
We do not sell your personal data. We may share your personal data with a limited number of third parties where necessary for the purposes described in this policy.
We use carefully selected data processors to help us provide our services. These may include payment processing providers to handle card or online payments, IT and hosting providers who support our systems and data storage, and communication tools that assist us in sending service related messages.
These processors act on our instructions and are contractually required to keep your personal data secure, to use it only for the purposes we specify, and to comply with relevant data protection laws.
We may also share your personal data with professional advisers such as accountants or legal advisers, where this is necessary for our legitimate interests and to comply with our legal obligations, and with public authorities where we are legally required to do so.
We keep your personal data only for as long as necessary for the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
We generally retain core customer and booking information for as long as you remain an active customer and for a reasonable period afterwards, to handle any queries or potential disputes. Financial records are retained for the period required by law for tax and accounting purposes.
Where your personal data is no longer needed, we will securely delete it or anonymise it so that it can no longer be linked to you.
Where we use service providers located outside the United Kingdom or the European Economic Area, your personal data may be transferred to countries that have different data protection laws. In such cases, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, so that your personal data remains protected in line with applicable law.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or damage. These measures include access controls, secure storage, and restricting personal data access to staff and processors who have a business need to know it and are subject to confidentiality obligations.
As a customer of Cleaners Swiss Cottage, you have a number of rights under data protection law in relation to your personal data. These rights include the following, subject to certain conditions and exemptions.
The right of access. You can request confirmation that we process your personal data and obtain a copy of the personal data we hold about you.
The right to rectification. You can ask us to correct inaccurate or incomplete personal data we hold about you.
The right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
The right to restriction of processing. You can request that we restrict our use of your personal data in certain situations, for example while we are considering a request to rectify it.
The right to data portability. In certain cases, you can request that we provide your personal data in a structured, commonly used, and machine readable format, and have it transmitted to another controller where technically feasible.
The right to object. You have the right to object to processing based on our legitimate interests, including certain forms of profiling, and to object at any time to direct marketing.
Where we rely on consent as the lawful basis for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using our usual customer contact channels as published on our website or booking materials. We may need to verify your identity before responding to certain requests in order to protect your personal data.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We would, however, appreciate the chance to deal with your concerns first, so we encourage you to contact us in the first instance.
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in applicable law. When we make changes, we will update the date of the policy and take appropriate steps to inform you where necessary. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
This Privacy Policy applies to all Cleaners Swiss Cottage customers in the Swiss Cottage area and is intended to provide clear, transparent information on how your personal data is handled.
Make your property stunningly clean by just getting in touch with the best cleaners Swiss Cottage today.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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